White-label assistance

Your brand in front. Our execution behind it.

You decide what the driver sees: the domain, the logo, the colour, the language and the wording. FastAssist24 runs the intervention chain — assignment, follow-up, case record and settlement according to the contract parameters.

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Foreground and background

What your customer sees, and what we execute

Visible under your brand

Help entry point on your own domain or on a fixed platform URL
Your logo and your brand colour in the customer flow and in the reports
Your own headline, subheadline, button text and help text
Dutch, French, English or German — multilingual or a single fixed language
QR code or sticker per vehicle as a physical access point
Status tracking and intervention report under your brand

Executed by FastAssist24

Assignment of the executing partner from the provider network
Operational follow-up of the intervention until completion
Status history and event log per case
Recording of intervention data for reporting and export
Access management, roles and platform security
Settlement according to the contractually configured parameters

Configuration depth

Nine settings define your programme

A white-label programme is not a coat of paint over an existing page. It is a separate environment with its own settings, its own communication, its own reporting and its own contract parameters. This is what is fixed per organisation.

Brand identity

A logo in PNG, JPG or SVG up to 2 MB and one primary brand colour in hex format. Both are applied to the customer flow and to the reports.

wherePortal · Settings · Branding

Own domain and access points

The help entry point runs on a fixed platform URL or on your own domain name. QR codes and stickers can be generated per vehicle as a physical access point.

wherePortal · Settings · Help entry · Access & URL

Customer communication

Headline, subheadline, button text and help text are written by you, per language. You choose between a multilingual page or a single default language, and whether the link to your service agreement is visible.

wherePortal · Settings · Help entry · Page content

Tenant configuration

Your organisation is a separate environment with its own users and roles. Administrators and users are created, activated or deactivated within it.

wherePortal · Settings · Users

Provider policy

Assignment of the executing partner is carried out by FastAssist24, based on the configured programme rules. The assigned provider is visible in the case record of every intervention.

wherePortal · Interventions · Case record

Operational control

Ongoing and completed interventions, status history, event log, destinations and live map — in the same environment in which your programme is configured.

wherePortal · Interventions · Live map · History

Reporting

Reports and export at intervention level, plus usage figures for the help entry point: views, started flows, submitted requests and the conversion between them.

wherePortal · Reports · Analytics

Billing configuration

Per contract, the term, coverages and entitlements, the maximum number of claims and the pricing model are fixed — standard platform rates or custom. Renewals and amendments go through a request.

wherePortal · Contracts · Invoices · Monthly statements

Notification configuration

Per user it is defined which status updates and reports arrive by email, and which urgent alerts are sent by SMS.

wherePortal · Settings · Notifications

The instrument

One entry point, entirely filled in by you

On the left, what the driver sees. On the right, the fields that determine that screen — the same fields as in the portal.

help.yourcompany.com

Your brand

Brand Color

Breakdown on the road?

Submit your request — we take care of the rest.

Request help

Dutch · French · English · German

Configurable fields

Brand Color
Custom domain
Main headline
Subheadline
Button text
Short help text
Multilingual page

Illustrative interface · simulated operational data

Applications

Why organisations set up their own programme

White-label assistance programmes can support a wide range of commercial and loyalty scenarios.

Fuel brand loyalty campaigns

Offer temporary roadside assistance coverage as a loyalty reward, activated at the pump or via QR on the receipt.

Purchase promotions

Link a short-term assistance benefit to a qualifying transaction or product purchase.

Leasing contract coverage

Include roadside assistance as part of a leasing package, with coverage linked to the vehicle and contract term.

Mobility benefit programmes

Add roadside assistance as a component of a broader mobility benefit offered to employees or subscribers.

Fleet partner programmes

Provide branded roadside assistance as a value-added service to fleet clients, trackable by account.

Insurance extensions

Extend an existing insurance product with a branded roadside assistance component, configurable per policy type.

Sequence

From programme setup to intervention report

From programme setup to the final intervention report — every step runs under your brand.

Programme setup
Define the service scope, eligibility rules, and branding for your assistance programme.
Branded entry point
Your clients access assistance via a branded page, QR code, or sticker — no FastAssist24 branding visible.
Activation
QR-code or sticker scanned. Coverage and eligibility are validated instantly.
Assistance request
Customer describes their situation and location through the branded interface.
Provider assignment
The platform assigns an available service partner based on the configured rules.
Live tracking
End-customer receives a branded tracking link for real-time status updates.
Partner reporting
All intervention data is captured and available for centralised partner reporting.

Scope

What is fixed contractually

FastAssist24 can support temporary roadside assistance coverage after a qualifying purchase or partner campaign. Exact coverage scope depends on the contractually configured programme parameters.