FastAssist24.
Intake, matching, dispatch, follow-up and settlement run fully automatically. You keep control: SLAs, audit, reporting and finance.
requestdispatchinterventionsettlement
scale case volume — not your dispatch organisation
Request an operational demo →FastAssist24.
The operations platform behind professional roadside assistance.
fleet · leasing · insurance · automotive · public sector · mobility
Chapter 03 · The shift
No hand-offs between systems: client, provider and end customer work in the same case file — from request to settlement.
Requests by phone, email and intermediaries
One structured intake: incident, vehicle, location, coverage
Requests by phone, email and intermediaries
One structured intake: incident, vehicle, location, coverage
Calling providers one by one
Automatic matching and dispatch, with cascade and escalation
Calling providers one by one
Automatic matching and dispatch, with cascade and escalation
Chasing status at every step
Live tracking and ETA for customer and operations
Chasing status at every step
Live tracking and ETA for customer and operations
Reconstructing SLAs after the fact
SLA monitoring at every step, with alerts before things fail
Reconstructing SLAs after the fact
SLA monitoring at every step, with alerts before things fail
Collecting paperwork and invoices afterwards
Case file, report and financial processing linked automatically
Collecting paperwork and invoices afterwards
Case file, report and financial processing linked automatically
Chapter 04 · exceptions
The dispatch engine monitors every acceptance window and every SLA. On a deviation it automatically re-dispatches, escalates and logs. Only structural or recurring causes require human follow-up afterwards.
exception
FA-2483
Provider does not respond within the acceptance window.
decision log
SYS ▸acceptance window FA-2483 expired · provider C not responding
ENGINE ▸next suitable provider selected · score 91 · ETA 19 min
ENGINE ▸re-dispatch started automatically
SYS ▸provider B accepted within 38 s
SYS ▸SLA restored ✓
AUDIT ▸full escalation chain recorded
The dispatch flow remained fully automatic. The deviation is retained for quality follow-up and provider management.
Chapter 05 · The platform
Everything an assistance operation needs, connected in one chain — from intake to payout.
01
Orchestrate
Intake, coverage validation and automatic dispatch in seconds.
Central intake: incident, vehicle, location, customer and service typeMatching on location, availability and provider capabilitiesCascade, search radius and escalation when no one acceptsRace-safe acceptance with a time window — one provider gets the job
02
Monitor
Map, statuses, queue and exceptions in one operational overview.
Live case files, routes and ETA per interventionQueue of active, waiting and critical interventionsAlerts: no provider, SLA risk, provider not respondingAction Center for exceptions and quality follow-up afterwards
03
Govern
Separate access for platform, organisations and providers — with a trace of every action.
Role-based access control per organisation and userTenant isolation between organisationsAudit log and status history per case fileHashed, revocable API keys and idempotent writes
04
Settle
Invoicing, payouts and control flows follow automatically from the case file.
Invoicing per case file, B2B and B2C workflowsProvider payouts, credits and platform commissionVAT logic based on the intervention contextIdempotent processing of cancellations and refunds
Chapter 05 · Inside the operation
Dispatch, tracking, alerts and SLA monitoring in one layer. This is what your operations team looks at.
live map · routes and ETA · simulated
Alerts
No provider available — search radius widened (FA-2483)
SLA risk — escalation window active (FA-2482)
Action Center · 2 exceptions need follow-up
Live events
Active interventions
18
Within SLA
94%
Providers available
7
Exceptions
2
Chapter 06 · Use cases
Every chain ends in administration by itself: report, invoice and settlement are created without an extra action.
request via portal → coverage validated → dispatch in 12 s → live tracking for the driver → case file + report
The fleet manager sees every intervention live, the driver follows along without calling, and the case closes with a complete timeline.
intake per contract → assignment per region → SLA monitoring → reporting per customer and period
Every intervention is linked to contract and vehicle; reporting per customer, fleet or period comes directly from the case files.
claim context at intake → provider within policy terms → status history → auditable case file
Coverage is validated up front, every step is recorded and the case file is fully verifiable afterwards.
breakdown on the road → towing partner assigned → transport to dealer or body shop → delivery recorded
The vehicle arrives in your own network in a controlled way; customer communication stays on-brand.
intervention completed → vehicle in depot → scheduled transfer → separate assignment and status → delivery
Follow-up transport is its own case step with its own planning and assignment — more complex mobility orchestration without loose ends.
12 s
from request to structured case file
41 s
acceptance by the provider
26 min
arrival time in the demo scenario
100%
of case files with a complete audit trail
Chapter 06 · Audit, security & governance
Only what exists and is demonstrable today — no certification promises.
audit log · case FA-2477
23:47:12case created · intake validated
23:47:31dispatch → provider B · acceptance 41 s
23:52:04status: on site · customer following live
00:13:58invoice created · processed idempotently
00:14:02payout scheduled · case closed ✓
Certifications in progress are only mentioned once obtained.
Chapter 07 · Who it is for
Less downtime per vehicle, central intake for drivers and one overview across the entire fleet.
▸ roles per fleet · live case status · exportable reporting
Consistent assistance across the full contract portfolio, with case tracking per customer and per vehicle.
▸ white-label intake flow · invoicing per contract · audit log per case
Coverage validated at intake, SLA monitoring per policy and an auditable case file for every claim.
▸ coverage validated at intake · SLA monitoring · case export
Towing to your own location, on-brand customer communication and visibility on every movement.
▸ white-label brand experience · integration via API and webhooks
Transparent, verifiable handling with reporting per period, service or region.
▸ auditable decision-making · tenant isolation · reporting
Coordination layer for in-house and external providers, with capacity and performance management.
▸ acceptance windows monitored centrally · payouts processed automatically
Chapter 07 · Integration & onboarding
FastAssist24 starts as a parallel layer on top of your existing processes and scales in a controlled way — no big-bang migration.
We map your current intake, dispatch, tracking and reporting.
Services, roles, providers and SLA rules tuned to your operation.
A scoped live environment; you measure dispatch, acceptance and SLA on your own interventions.
Expansion per region, fleet or service — with reporting and integration positioning.
Designed to connect to existing fleet, leasing, insurance and mobility processes. Belgian launch, designed for European scale.
FastAssist24
Operational demo
We map your current intake, dispatch, tracking and reporting, and show how FastAssist24 connects to it. Thirty minutes, focused on your fleet and volume.
30 minutes · no obligations
twelve cases tonight · settled and logged · 0/12 ✓
Illustrative interface · simulated operational data