General Terms and Conditions

# GENERAL TERMS AND CONDITIONS FASTASSIST24 **Version 4.1** · Last updated: 18 July 2026 ---

### 1.1 Company These General Terms and Conditions apply to all Services offered via the FastAssist24 digital platform. FastAssist24 is operated by: **FastAssist24 CommV** Dumolinlaan 1 bus 13 8500 Kortrijk Belgium Company number (CBE): **1039.597.203** VAT number: **BE 1039.597.203** E-mail: **support@fastassist24.be** Telephone: **+32 (0)476 25 51 93** Website: **https://www.fastassist24.be** Hereinafter referred to as "**FastAssist24**". ### 1.2 Contact For questions regarding the services, these General Terms and Conditions or an Agreement already concluded, the Customer may contact FastAssist24 using the contact details set out above. The specific handling period for complaints is set out in Article 13. ### 1.3 Applicable regulations FastAssist24 acts in accordance with applicable Belgian and European legislation. Insofar as certain Services may by law only be performed by undertakings holding specific licences, authorisations or professional qualifications, such Services shall be performed exclusively by, or in cooperation with, duly authorised professional Service Providers. ---

For the purposes of these General Terms and Conditions, the following definitions apply: **General Terms and Conditions** — These contractual terms which apply to every Agreement between FastAssist24 and the Customer. **Cancellation and Refund Policy** — The separate document setting out the conditions relating to cancellations, refunds and any applicable costs. **Consumer** — Any natural person acting for purposes which fall outside his trade, business, craft or professional activity, in accordance with Article I.1 of the Code of Economic Law. **Service** — Any service offered via the Platform, including roadside assistance, towing, vehicle transport, recovery, mobility assistance and related services. **Intervention** — The actual performance of a Service requested by the Customer. **Customer** — Any natural or legal person who uses the Platform or concludes an Agreement with FastAssist24. **Agreement** — The agreement concluded between FastAssist24 and the Customer in accordance with these General Terms and Conditions. **Breakdown Location** — The physical location where the Vehicle is situated at the time the Intervention is to take place. **Platform** — The website, mobile application and all other digital applications through which FastAssist24 offers its Services. **Privacy Policy** — The separate document setting out how FastAssist24 processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian legislation. **Service Provider** — The independent professional undertaking selected by FastAssist24 to perform the requested Intervention in whole or in part. **Vehicle** — Any passenger car, van, truck, bus, motorcycle, moped, caravan, trailer, bicycle or any other means of transport in respect of which a Service is requested. **Business Customer** — Any natural or legal person acting in the exercise of a trade, business, craft or professional activity. ---

### 3.1 Subject matter These General Terms and Conditions apply to every offer, quotation, order, Agreement and Service offered by FastAssist24 via the Platform, unless expressly agreed otherwise in writing. The mere consultation or use of the Platform does not in itself constitute acceptance of these General Terms and Conditions. Acceptance takes place solely in the manner set out in Article 3.2. ### 3.2 Acceptance Before placing an order, the Customer is given the opportunity to consult, save and reproduce these General Terms and Conditions in a straightforward manner on a durable medium. The Agreement is only concluded after the Customer has expressly accepted these General Terms and Conditions by means of a separate checkbox during the electronic ordering process. This checkbox may not be pre-ticked. ### 3.3 Relationship with other documents In addition to these General Terms and Conditions, separate documents may apply to the Agreement, including: - the Privacy Policy; - the Cookie Policy; - the Cancellation and Refund Policy; - the Safety Guidelines; - the Disclaimer; - any special terms expressly declared applicable to a specific Service. These documents complement one another and must be read in conjunction. The Privacy Policy governs solely the processing of personal data in accordance with the GDPR and applicable Belgian legislation, and stands alongside these General Terms and Conditions as an information obligation. In the event of a conflict between contractual documents, the provision specifically addressing the subject matter concerned shall prevail. Vis-à-vis a Consumer, the provision most favourable to that Consumer shall always apply in the event of a conflict, without prejudice to the mandatory provisions of Belgian and European consumer law. ### 3.4 Derogations Derogations from these General Terms and Conditions are valid only if confirmed in advance and expressly in writing by FastAssist24. The tacit or repeated non-application of one or more provisions shall never be regarded as a waiver of rights. The general or special terms of the Customer do not apply, unless FastAssist24 has accepted them in advance and expressly in writing. ### 3.5 Severability If one or more provisions of these General Terms and Conditions are declared wholly or partly null and void, unenforceable or invalid, the remaining provisions shall remain in full force and effect. The parties undertake to replace the provision concerned with a legally valid provision which approximates as closely as possible the economic and legal purpose of the original provision, within the limits of mandatory law. ### 3.6 Mandatory consumer law No provision of these General Terms and Conditions is intended to, or has the effect of, excluding or limiting the rights to which a Consumer is entitled under mandatory provisions of Belgian or European law. These General Terms and Conditions shall be interpreted in accordance with the Code of Economic Law, the Civil Code and the other applicable Belgian and European legislation. ---

### 4.1 General FastAssist24 operates a digital platform through which Customers can request professional mobility and breakdown services. FastAssist24 organises the administrative, commercial and operational handling of the requested Services and, subject to availability, assigns a suitable Service Provider to perform the Intervention. ### 4.2 Services offered The following Services may, among others, be offered via the Platform: - roadside assistance on site; - towing of vehicles; - vehicle transport; - vehicle recovery; - tyre service; - battery assistance; - emergency transport; - mobility and support services; - other related Services. This list is not exhaustive. FastAssist24 reserves the right to extend, restrict or amend the range of Services at any time. A change to the range of Services shall have no effect on Agreements already concluded. ### 4.3 Availability The availability of Services depends on, among other things: - the geographical location; - the availability of Service Providers; - the nature of the Intervention; - traffic and weather conditions; - safety conditions; - legal restrictions; - force majeure. FastAssist24 does not guarantee that every Service is available at all times or in every location. ### 4.4 Intervention times FastAssist24 endeavours to assign a Service Provider as promptly as possible. Any arrival or intervention times indicated are purely indicative and do not constitute an obligation of result, unless a binding period has expressly been agreed in writing. This provision is without prejudice to the Customer's rights where FastAssist24 fails to perform the Service within a reasonable period. In that case, the Customer may grant FastAssist24 an additional period appropriate to the circumstances; if the Service is not performed within that additional period either, the Customer may terminate the Agreement free of charge, without prejudice to his right to damages under the general law. Where performance within the agreed period is essential in view of the circumstances, the Customer may terminate the Agreement immediately. ### 4.5 Refusal of a request FastAssist24 may refuse a request where, among other things: - no suitable Service Provider is available; - performance is technically impossible; - performance would create a danger to persons or property; - the information provided is manifestly incorrect or incomplete; - there are indications of fraud, abuse or unlawful use; - performance would be contrary to applicable legislation. FastAssist24 shall, insofar as reasonably possible, state the reasons for a refusal. Amounts already authorised or paid shall in that case be released or refunded without delay and free of charge. ---

### 5.1 Contracting party FastAssist24 concludes the Agreement in its own name and for its own account. FastAssist24 is the Customer's contracting party for the Services requested via the Platform. ### 5.2 Organisation of the services FastAssist24 organises the performance of the requested Service and selects a suitable professional Service Provider for that purpose. FastAssist24 determines, among other things: - the commercial terms; - the contractual terms; - the administrative processing; - the invoicing; - the communication with the Customer. ### 5.3 Performance of the Intervention The actual performance of the Intervention is carried out by an independent professional Service Provider. Each Service Provider acts as an independent undertaking with its own business organisation and remains responsible for its own personnel, vehicles, equipment, licences, insurance and compliance with applicable legislation. ### 5.4 Independent Service Providers Service Providers independently determine their own availability and remain free to accept or refuse assignments from FastAssist24 in accordance with the Partner Terms. Service Providers are likewise free to carry out assignments for other principals, whether simultaneously or consecutively. Nothing in the relationship between FastAssist24 and a Service Provider creates an employment contract, commercial agency, partnership or any other relationship of subordination. ### 5.5 No direct agreement with the Service Provider Save where the law expressly provides otherwise, the assignment of a Service Provider does not give rise to a separate agreement between the Customer and the Service Provider. The Customer shall address all questions, complaints and claims relating to the Service exclusively to FastAssist24. ### 5.6 Selection of Service Providers FastAssist24 works exclusively with professional Service Providers who are selected and verified prior to their admission to the Platform, and who hold the licences, authorisations and insurance legally required for the Services they perform. FastAssist24 evaluates the cooperation periodically and may temporarily or permanently cease assigning work to a Service Provider who no longer meets those requirements. ---

### 6.1 Request The Customer must provide all requested information completely, correctly and truthfully. The Customer remains responsible for the accuracy and completeness of the information provided. ### 6.2 Indicative price On the basis of the information provided by the Customer, the Platform automatically calculates an indicative price. This price is clearly communicated to the Customer before the order is placed. ### 6.3 Formation The Agreement is only concluded once: - all mandatory information has been completed in full; - the Customer has expressly accepted these General Terms and Conditions by means of a separate, non-pre-ticked checkbox; - the Consumer has, where applicable, by means of a separate, non-pre-ticked checkbox expressly requested the immediate performance of the Service during the withdrawal period; - the Consumer has, where applicable, by means of a separate, non-pre-ticked checkbox expressly acknowledged that he loses his right of withdrawal once the Service has been fully performed, in accordance with Article VI.53, 13° of the Code of Economic Law; - the order has been placed by means of a button or similar electronic function from which it unambiguously appears that placing the order entails an obligation to pay; - FastAssist24 has accepted the request and assigned a Service Provider. Until that moment, FastAssist24 is not obliged to perform the requested Service. Where FastAssist24 does not accept the request or is unable to assign a Service Provider, no Agreement is concluded and amounts already authorised or paid shall be released or refunded without delay and free of charge. ### 6.4 Electronic confirmation Following the conclusion of the Agreement, the Customer shall receive, within a reasonable period, a confirmation on a durable medium. This confirmation contains at least: - the assignment number; - the date and time of the order; - the confirmed price, stating the applicable value added tax; - the main characteristics of the Service; - the identity and contact details of FastAssist24; - where applicable, confirmation of the Consumer's express request for immediate performance and of his acknowledgement that he loses his right of withdrawal once the Service has been fully performed; - information on the right of withdrawal and, where applicable, the model withdrawal form; - a reference to these General Terms and Conditions. ### 6.5 Modification of the assignment If, before or during performance, it appears that the factual situation differs materially from the information provided by the Customer, FastAssist24 may propose to amend the Agreement. Where such a modification affects the price or the nature of the Service, the Customer shall be informed in advance. The modified Service shall only be performed after the Customer has expressly consented thereto. If the Customer does not consent, either party may terminate the Agreement free of charge, without prejudice to payment for services already duly performed. ### 6.6 Manifest errors Manifest clerical, calculation, programming, system or pricing errors are not binding upon FastAssist24. If such an error is identified before performance of the Service, FastAssist24 shall inform the Customer thereof without delay. The Customer may in that case terminate the Agreement free of charge, or have the Service performed on the corrected terms. ---

### 7.1 Prices All prices are expressed in **euro (EUR)**. Unless expressly stated otherwise, the prices communicated to Consumers are shown **inclusive** of the legally due value added tax (VAT) and all unavoidable costs known at the time of the order. Vis-à-vis Business Customers, prices may be shown exclusive of VAT, provided this is expressly stated. ### 7.2 Determination of the price The price of a Service is calculated on the basis of the information provided by the Customer and may depend, among other things, on the location of the Intervention, the type of Vehicle, the nature of the breakdown or the Service requested, the distance, the time of the request, the accessibility of the Vehicle and the need for special equipment or additional work. The price communicated to the Customer applies solely on the basis of the information provided by the Customer. ### 7.3 Change of price If, before or during performance, it appears that the factual circumstances differ materially from the information provided by the Customer, FastAssist24 may propose an adjusted price. The Customer shall be informed thereof in advance. Additional services or a higher price shall only be performed or charged respectively after the Customer has expressly consented thereto. Consent may not be inferred from silence or from a pre-ticked option. If the Customer does not consent, either party may terminate the Agreement free of charge, without prejudice to payment for services already duly performed. ### 7.4 VAT FastAssist24 applies the VAT rate due in accordance with the Belgian and European tax legislation applicable to the Service concerned. If a change in tax legislation or a binding decision of the competent authority affects the applicable rate, the legally due rate shall be applied. ### 7.5 Payment Payment is made using the payment methods offered on the Platform. The accepted payment methods are displayed before the order is placed. For the processing of payments, FastAssist24 relies on the authorised payment service provider **Mollie B.V.** Upon placing the order, the amount due is **authorised**. **Final settlement** takes place after performance of the Service, on the basis of the services actually rendered. If no Agreement is concluded, the authorisation shall be released without delay and free of charge. For Business Customers, a different payment arrangement may apply if expressly agreed. ### 7.6 Failed or reversed payment If a payment is refused, fails, is reversed (chargeback) or for any other reason is not definitively received, FastAssist24 may: - suspend performance of the Service if it has not yet commenced; - terminate the Agreement if performance has not yet commenced; - claim payment for services already rendered in accordance with applicable legislation; - refuse future requests for as long as outstanding amounts remain unpaid. ### 7.7 Invoicing FastAssist24 issues invoices in accordance with applicable tax legislation. The Customer is responsible for the accuracy of the invoicing details provided. Business Customers undertake to communicate their company details and VAT number correctly. ---

### 8.1 Applicability This Article applies solely to Consumers. Business Customers do not benefit from the statutory right of withdrawal provided for in Book VI of the Code of Economic Law. ### 8.2 Statutory right of withdrawal Save for the statutory exceptions, the Consumer has a withdrawal period of **fourteen (14) calendar days** in accordance with Book VI of the Code of Economic Law. For service contracts, this period begins to run **on the day the Agreement is concluded**. ### 8.3 Express request for immediate performance Given that the Services offered via FastAssist24 are generally urgent in nature, the Consumer may expressly request FastAssist24 to commence performance of the Service immediately, that is, before expiry of the withdrawal period. This request is made solely by means of a **separate, non-pre-ticked checkbox** during the ordering process. ### 8.4 Acknowledgement of the loss of the right of withdrawal In addition to the request referred to in Article 8.3, the Consumer must, by means of a **second, separate and likewise non-pre-ticked checkbox**, expressly acknowledge that he loses his right of withdrawal once FastAssist24 has fully performed the Service, in accordance with Article VI.53, 13° of the Code of Economic Law. This acknowledgement constitutes a separate declaration and may not be inferred from the request for immediate performance, from silence or from a pre-ticked option. In the absence of this acknowledgement, the right of withdrawal remains fully intact. ### 8.5 Partial performance If the Consumer validly withdraws from the Agreement after performance has commenced at his express request but before the Service has been fully performed, he shall owe a proportionate amount for the services already rendered, in accordance with Article VI.51, §3 of the Code of Economic Law. ### 8.6 Exercise of the right of withdrawal The Consumer exercises the right of withdrawal by means of an unambiguous statement addressed to: **FastAssist24 CommV**, Dumolinlaan 1 bus 13, 8500 Kortrijk — **support@fastassist24.be** The Consumer may use the model withdrawal form annexed to these General Terms and Conditions for that purpose, but is not obliged to do so. ### 8.7 Effects of withdrawal FastAssist24 shall reimburse all payments received from the Consumer **within fourteen (14) calendar days** of the day on which it was informed of the withdrawal, less the proportionate amount referred to in Article 8.5 where such amount is due. Reimbursement shall be made using the same means of payment as that used for the original transaction, unless the Consumer expressly agrees to another means. No charges shall be levied for such reimbursement. ---

### 9.1 General The conditions relating to cancellation, refunds and any applicable costs are further regulated in the separate **Cancellation and Refund Policy**, which forms an integral part of the contractual documentation. This Article is **without prejudice** to the Consumer's statutory right of withdrawal as regulated in Article 8. ### 9.2 Cancellation before assignment If the Customer cancels the request before a Service Provider has been assigned, no costs shall be charged. ### 9.3 Cancellation after assignment Where the Customer cancels after a Service Provider has been assigned or is already en route, the costs actually incurred for services already rendered may be charged, insofar as this is legally permitted and in accordance with the Cancellation and Refund Policy. The amount of these costs, or the manner in which it is calculated, shall be communicated to the Customer **before the order is placed**. Costs which have not been communicated in advance are not payable. ### 9.4 Impossibility of performance If performance proves impossible for reasons attributable to the Customer, FastAssist24 may claim compensation for services already rendered and for costs reasonably incurred, insofar as legally permitted and insofar as these were communicated in advance in accordance with Article 9.3. ### 9.5 Refunds Where a refund is due, it shall be made using the same means of payment as that used for the original payment, unless the parties expressly agree otherwise. Vis-à-vis Consumers, reimbursement shall be made **within fourteen (14) calendar days** of the entitlement to reimbursement being established. No charges shall be levied for such reimbursement. ---

### 10.1 Correct information The Customer undertakes to provide all information necessary for the performance of the Service completely, correctly and truthfully. The Customer is responsible for the accuracy of, among other things, the location of the Vehicle, the type of Vehicle, the nature of the breakdown or the Service requested, the contact details, the destination where transport is requested, and any other information which may reasonably be of relevance. ### 10.2 Availability The Customer shall ensure that he, or a contact person designated by him, is reachable from the moment the Service is requested until the Intervention has ended. If FastAssist24 or the Service Provider is unable to reach the Customer and additional costs arise as a result, these may be charged in accordance with the Cancellation and Refund Policy and with due regard to Article 9.3. ### 10.3 Presence Unless expressly agreed otherwise, the Customer or a person authorised by him must be present at the place of the Intervention. ### 10.4 Lawful use The Customer declares that he is entitled to request the Service concerned in respect of the Vehicle in question. FastAssist24 or the Service Provider may refuse performance where there is reasonable doubt as to the identity of the Customer, the authority to dispose of the Vehicle or the lawfulness of the assignment. ### 10.5 Safety The Customer undertakes to follow all reasonable safety instructions issued by the competent authorities and by the Service Provider. Where circumstances endanger the safety of persons, property or the environment, performance of the Service may be postponed or refused until safe performance is possible. ### 10.6 Personal belongings The Customer remains responsible for all personal belongings located in or on the Vehicle. The Customer is requested to remove valuable items from the Vehicle before transport, unless this is reasonably impossible. ### 10.7 Duty to cooperate The Customer shall provide all reasonable cooperation necessary for the proper performance of the Agreement. If the Customer fails to provide such cooperation and performance thereby becomes impossible or substantially delayed, FastAssist24 may terminate the Agreement and charge the reasonable costs already incurred, insofar as legally permitted and insofar as these were communicated in advance in accordance with Article 9.3. ---

### 11.1 Definition Neither party shall be liable for a failure to perform the Agreement where such failure results from force majeure. Force majeure means any event reasonably beyond the control of the party concerned which prevents performance in whole or in part, including but not limited to: extreme weather conditions, natural disasters, fire, floods, war, terrorism, strikes, pandemics, government measures, serious traffic incidents, failure of electricity or telecommunications, cyber incidents, disruptions affecting essential suppliers or infrastructure, and other unforeseeable circumstances rendering performance impossible. ### 11.2 Consequences During the force majeure event, the obligations of the party concerned shall be suspended for the duration of the force majeure. The party concerned shall notify the other party thereof as soon as possible. If performance becomes definitively impossible, or if the force majeure event lasts longer than is reasonable in the circumstances, either party may terminate the Agreement free of charge and without compensation. Amounts already paid or authorised which relate to services not performed shall in that case be refunded or released without delay and free of charge. Services already duly performed remain payable. ---

### 12.1 Nature of the obligations FastAssist24 performs its obligations with the care of a normally diligent and professional service provider. FastAssist24's obligation actually to perform the agreed Service — in particular the agreed transport of the Vehicle to the agreed destination — is an **obligation of result**. By contrast, FastAssist24 has an **obligation of means** as regards the time of arrival and the success of an on-site repair, given that not every breakdown can be remedied on site. This provision is without prejudice to Article 4.4. ### 12.2 Statutory exceptions Nothing in these General Terms and Conditions excludes or limits the liability of FastAssist24 for: - death or personal injury caused by a fault of FastAssist24, its employees, its auxiliary persons or the Service Provider engaged by it; - intentional fault; - gross fault, insofar as the exclusion thereof is not permitted; - fraud; - any liability which under mandatory Belgian or European law may not validly be excluded or limited. ### 12.3 Direct damage Save in the cases referred to in Article 12.2, FastAssist24 is liable for foreseeable and direct damage resulting from an attributable contractual failure. As FastAssist24 concludes the Agreement in its own name, it is answerable to the Customer for the proper performance of the Service by the Service Provider engaged by it, without prejudice to its right of recourse against that Service Provider. ### 12.4 Exclusions Save for mandatory statutory provisions and save as provided in Article 12.2, FastAssist24 is not liable for damage arising directly or indirectly from: - incorrect or incomplete information provided by the Customer; - damage to the Vehicle existing prior to the Intervention; - hidden defects; - normal wear and tear; - technical defects already present prior to the Intervention; - force majeure; - decisions of public authorities; - the Customer's failure to comply with instructions. ### 12.5 Personal belongings The Customer is requested to remove personal and valuable items from the Vehicle before transport. FastAssist24 is not liable for the loss of or damage to personal belongings located in or on the Vehicle without its knowledge, save where such loss or damage is attributable to a fault of FastAssist24, its employees or the Service Provider engaged, and save in cases where liability may not be excluded under mandatory law. ### 12.6 Business Customers Vis-à-vis Business Customers, the liability of FastAssist24, save in the cases referred to in Article 12.2, is limited to the amount invoiced for the Intervention concerned. Indirect damage, including loss of profit, business interruption, loss of clientele or loss of data, is not eligible for compensation vis-à-vis Business Customers. ---

### 13.1 Complaints Complaints relating to the Service must be reported in writing to FastAssist24 as soon as possible and preferably within eight (8) calendar days of the Intervention, via **support@fastassist24.be** or by post to the address stated in Article 1. The expiry of this period is without prejudice to the mandatory statutory rights of the Consumer. ### 13.2 Handling FastAssist24 confirms receipt of every complaint **within two (2) business days** and endeavours to provide a substantive response within a reasonable period. If additional information is necessary for the handling of the complaint, the Customer shall be informed thereof. ### 13.3 Out-of-court dispute resolution If no amicable solution is reached, the Consumer may apply free of charge to the **Consumer Mediation Service** (Consumentenombudsdienst): Koning Albert II-laan 8 bus 1, 1000 Brussels www.consumentenombudsdienst.be The Consumer may also make use of other out-of-court dispute resolution schemes available by law. The foregoing is without prejudice to the Customer's right to bring a dispute before the competent court in accordance with Article 19. ---

### 14.1 Processing of personal data FastAssist24 processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, and other applicable privacy legislation. ### 14.2 Purposes of the processing Personal data are processed solely for purposes necessary for: - the formation and performance of the Agreement; - the organisation and performance of the requested Service; - communication with the Customer; - invoicing and accounting; - fraud prevention and security; - compliance with legal obligations; - the handling of complaints and disputes. ### 14.3 Transfer to Service Providers Insofar as necessary for the performance of the Service, FastAssist24 shares with the assigned Service Provider only those personal data which are necessary for the proper performance of the Intervention. ### 14.4 Privacy Policy Further information on the processing of personal data, the legal bases, the retention periods, the rights of data subjects and the contact details is set out in the separate Privacy Policy, which is available via the Platform. ---

### 15.1 Applicability This Article applies solely to Business Customers. ### 15.2 Authority to represent The person concluding an Agreement on behalf of an undertaking declares that he is authorised to represent that undertaking validly. ### 15.3 Invoicing The Business Customer is responsible for the accuracy of the company details provided, including the registered office, the company number and the VAT number. ### 15.4 Payment Save as otherwise agreed in writing, all invoices are payable in accordance with the payment terms stated on the invoice. In the event of late payment, statutory interest and recovery costs may be charged in accordance with applicable Belgian legislation. ### 15.5 No right of withdrawal Business Customers may not rely on the statutory right of withdrawal referred to in Book VI of the Code of Economic Law. ---

### 16.1 Amendments FastAssist24 reserves the right to amend these General Terms and Conditions in order to take account of, among other things, changes in legislation, changes to the services, technical developments, safety reasons or organisational changes. ### 16.2 Publication The most recent version of the General Terms and Conditions is always published on the Platform. Amendments apply solely to Agreements concluded after the entry into force of the amended terms, unless the amendment results from a legal obligation or the parties expressly agree otherwise. ---

### 17.1 Ownership All intellectual property rights relating to the Platform, the software, databases, trade names, trademarks, logos, photographs, texts, designs, documentation and other content belong to FastAssist24 or its licensors. ### 17.2 Use It is prohibited, without the prior written consent of FastAssist24, to copy, reproduce, modify, distribute or commercially exploit the content of the Platform in whole or in part, save insofar as mandatory law provides otherwise. ---

### 18.1 Electronic communication The Customer accepts that communication relating to the Agreement may take place electronically, including by e-mail, SMS, push notifications or messages via the Platform. Insofar as legally permitted, such electronic means of communication have the same evidential value as written communication. ### 18.2 Evidence Save for evidence to the contrary, the electronic records of FastAssist24, including log files, timestamps, payment data, communication data and system records, constitute admissible evidence of the acts and communications carried out between the parties. This provision is without prejudice to the Customer's right to adduce evidence to the contrary by all legal means. ---

### 19.1 Applicable law These General Terms and Conditions and every Agreement are governed by Belgian law. The choice of Belgian law does not deprive the Consumer of the protection afforded to him by the mandatory provisions of the law of the country in which he has his habitual residence. ### 19.2 Consumers Where the Customer is a Consumer, disputes shall be settled by the court having jurisdiction in accordance with the mandatory provisions of Belgian and European law. Nothing in these General Terms and Conditions limits the Consumer's right to rely on the protection afforded to him by mandatory statutory provisions. ### 19.3 Business Customers For disputes with Business Customers, the courts of the judicial district in which FastAssist24 has its registered office shall have exclusive jurisdiction, save where mandatory law provides otherwise. ---

*(Complete and return this form only if you wish to withdraw from the Agreement.)* To: **FastAssist24 CommV** Dumolinlaan 1 bus 13 8500 Kortrijk Belgium E-mail: support@fastassist24.be I/We (*) hereby give notice that I/we (*) withdraw from our agreement concerning the supply of the following service (*): ....................................................................... Ordered on: ....................................................................... Name of consumer(s): ....................................................................... Address of consumer(s): ....................................................................... Signature of consumer(s) *(only if this form is submitted on paper)*: ....................................................................... Date: ....................................................................... *(\*) Delete as appropriate.*