PLATFORM
The execution layer between the call and the invoice
The platform does four things: it orchestrates the intervention, monitors execution, records every decision and prepares settlement. Those four layers work on the same case — not as four separate systems reconciled after the fact.
PLATFORM
Four layers, one execution chain
- Orchestration
- Intake of the call, matching on location and capacity, dispatch to the provider and an acceptance window that counts down instead of waiting.
- Monitoring
- SLA monitoring per case, detection of deviations during execution and automatic reassignment as soon as an acceptance window expires.
- Governance
- Roles and rights per user, an audit trail per action and separation of data per tenant.
- Settlement
- The case is built during the intervention, tariff logic follows the contract and the output is ready for invoicing instead of reconstructed afterwards.
One case, four layers
The four layers share the same case state. What orchestration records is what settlement uses. There is no handover between systems and therefore no point at which data has to be entered again.
WHITE-LABEL
Execution under your own brand
White-label is not a coat of paint over the platform. It is how a tenant is configured: your brand, your domain, your communication and your provider policy, running on the same engine as every other environment.
- Your own brand identity in the interface and in the communication to your customer.
- Your own domain for the environment your customer sees.
- Your own customer communication: sender, tone and timing of every message.
- Your own provider policy: which providers, in which order, under which conditions.
- Tenant configuration: roles, rights, regions and service hours per environment.
- Reporting and invoicing configuration per tenant.
FastAssist24 runs the dispatch logic, the provider connection and the case build in the background. Your customer sees your brand; execution stays with us.
See the platform on a real case
In an operational demo we walk through one intervention from call to settlement, on your own scenario.
A demo, then a qualification call and a proposal built around your operation.