Cancellation & Refund Policy

This cancellation and refund policy applies to all services offered by FastAssist24 (FastAssist24 CommV), BE1039597203, through the FastAssist24 platform.

You can cancel an assistance request free of charge as long as a service provider has not yet accepted the assignment. After cancellation you will receive a full refund.

If you cancel after a provider has accepted the assignment but has not yet arrived, a travel fee may be charged. This amount depends on the distance travelled and the applicable rate, and will be stated in the cancellation confirmation.

If the service provider has arrived on site and you cancel the assignment, travel costs are fully due. Any services already rendered will be charged separately.

Refunds are processed via the original payment method within 5 to 14 calendar days. For bank card payments, the processing time depends on your financial institution.

If the service was demonstrably defective (incorrect diagnosis, vehicle damage, failure to perform the assignment), you can file a complaint via support@fastassist24.be. FastAssist24 handles each case individually and may grant a partial or full refund.

For business customers, refund terms are governed by the B2B framework agreement and the associated SLA.

Administrative costs and platform fees are non-refundable unless otherwise stated at the time of ordering.

For questions or refund requests: support@fastassist24.be or 0476255193.