Broken down in Belgium? Here's what to do
Breaking down is stressful, but it happens to everyone. Whether you're stuck on the E40 near Brussels or stranded in a quiet street in Antwerp, knowing what to do makes all the difference. Follow these steps to stay safe and get help fast.
Step 1: secure yourself and your vehicle
Switch on your hazard lights immediately, even while still moving. Pull over to the hard shoulder, a parking area, or well off the road.
Turn off the engine, apply the handbrake, and exit via the passenger door — away from traffic. On motorways, place your warning triangle at least 30 metres behind your vehicle.
Step 2: contact the right people
For emergencies or injuries, call 112. For a mechanical breakdown, submit a request via FastAssist24 — it's forwarded to available partners near you.
If you're driving a company car, notify your employer. Check whether your insurance includes roadside assistance cover.
Step 3: request help via FastAssist24
Log in at fastassist24.be, select your vehicle type and describe the problem. Share your location (auto via GPS or manually) and submit your request in under two minutes.
Your request is instantly matched to available roadside partners nearby. You'll receive a confirmation and estimated arrival time.
Step 4: wait safely
Stay near your vehicle but away from the carriageway. On motorways, stand behind the safety barrier. Keep your hazard lights on at night.
Don't attempt repairs you're not confident about. Wait for the professional to arrive.
👉 Need help? Submit your request and get connected to an available roadside assistance provider in your area.
Frequently asked questions
Is FastAssist24 available across Belgium?
Yes. Our partner network covers all of Belgium, including rural areas and major cities.
Do I need a subscription?
No. You can submit a request without any subscription. Just create a free account and get started in under two minutes.
Is the service available 24/7?
Yes, around the clock — nights, weekends and public holidays included.
Can I request a tow truck?
Yes. Via FastAssist24 you can also request towing to a destination of your choice.
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Submit your request in under 2 minutes. It's forwarded to available partners in your area.